FAQs

Here are answers to some Frequently Asked Questions. If you don’t find your answer here, please contact us with your question.

Frequently Asked Questions

You can pay by credit card with Visa, MasterCard and American Express. Alternatively you can pay by direct credit to our bank account.

When making a credit card purchase, we may need to confirm and make additional checks on your credit card. Please note that this may delay your order. We reserve the right to not send the goods until we are fully confident that the purchaser is the legitimate cardholder. Verifiable I.D. may be required upon delivery of goods.

We offer nationwide shipping to all corners of New Zealand for the majority of our products. We do not currently ship to addresses outside of New Zealand.

All orders are sent by tracked courier.

If you live in the North Island you also have the option of picking up your order from one of our 4 stores (Hamilton, Rotorua, Tauranga and Gisborne).

Bulky items, such as mobility scooters, cannot be shipped.  Instead when you order online you’ll be asked to choose which of our stores you would like it pick up your order from.

We aim to ship items within just a few days of receiving your order.

If for some reason we have been unable to fill your order you can expect to hear from us within two working days of placing your order. If we find that we are unable to deliver your purchase for whatever reason, you will be given a full refund.

Please note: Availability of products can change at a short notice. While our product levels are kept up to date, they are based on items available at our outlets up to 24 hours earlier. Because of this, stock may have diminished without an opportunity to update the website stock. If we cannot fulfill your order due to an item being out of stock, we will notify you and refund your money promptly.

 

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